Dee D.

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1 Review by Dee


I purchased several coupons from city deals prior to their closing their website, the items in question were supposed to be mailed to me but never were. I had complained several times to the customer service department and was told that they would be available to print in a short time. I checked the site daily for this to happen until one day the website was closed with a message that City Deals had closed their doors. No prior notice given, and no access to my account available. I called the number on the site, the number on my card statement and two other numbers listed for them all of which were disconnected. I emailed the address listed for help on the site and got a return email that it was a bad address. This left me no choice but to charge it back from my card. Several weeks later the site opened back up but by this time the certificate had expired making it unusable. City deals refused the charge back on my certificate and my bank revoked the credit. Their reason for the refusal was that they were now open for business again. When I called the number on the letter sent from City Deals to my Bank their customer service department was rude and uncooperative. They refused to recognize that their site closure had caused the lapse in expiration date and insisted that because the site was again up and running they were not responsible for the expired certificate. When I asked to speak to the supervisor I was told they were unavailable. I called back and spoke with a different rep and again was told no supervisor was available, when I asked to speak with the director of customer service I was told she too was unavailable. After threatening legal action I was told a part of my transaction could be refunded after I fill out a form and mail it in, there is no way to submit it electronically or via email. I was told it would be at least 14 business days until it would be processed. All of my interactions with them were handled the same way. They were rude and offered a general bad attitude and seemed not to care about doing what was right as long as they were able to keep the money. I have since found out that many of the vendors they sell certificates for are now refusing to work with them as well. This company is unprofessional and unorganized and clearly has deep issues with operations. Save your money and skip this site, use one of their competitors instead. The headache is not worth it.

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