Deb S.’s Reviews of Zenni Optical & more

Deb's Profile

Review 1
First Reviews
0
Votes 2
Thank Yous 0
Fans 0
Profile Views

121

Contributor Level

Total Points

Eyeglasses

1/9/20

I ordered glasses- received them and could not see anything- unwearable. I contacted the company, they asked me to send them back, which I did; Zenni then stated the prescription was correct (NOT!); they did provide a credit. I ordered a new pair of glasses. I can see "a little better" with them, but I could never wear them daily, and don't even use them as my "back-up" glasses. I will NEVER order from Zenni again. The quality is very poor. When I had an optical store assess them, they were able to tell me that they were very poor quality.

Comments (0)
81.3K Views

Helpful (2)

Thank you

Jeff H. – Zenni Optical Rep Over a year old

Hi, thank you for posting this Zenni review. We are sorry to read that you couldn’t see clearly through your glasses although the results of our inspection indicated that they were manufactured correctly. We are also sorry to know that you are now having problems with a second pair of glasses, and we apologize for the disappointment you experienced as a result. Please give us the opportunity to review your orders and hopefully come to a resolution with which you will be satisfied by providing your order numbers via Private Message, and we will respond within 2 business days. We hope to hear from you soon and will be eagerly waiting for your reply.