Debrs M.

Please look into my recorded phone call I made to customer service. Please either have a supervisor call me or email me after the phone call I made to you is reviewed. The lady I spoke with was rude, talked over me like a recorded robot and she just didn't care. I did not mean to sign up for 3 subscriptions a d I didn't know I did. I don't know your website to realize that and I apologize. I don't go on your website very much unless I want to purchase a certain perfume not a sample. Can't you see I have a account before putting me down again for another subscription or make it easier to order a certain bottle of perfume? Can't you have a professional service representative that is not reading off of a script and want let me talk? I am going to copy and paste this message and it will go on your review page for other customers to take Caution that looking at the website can cause another subscription to be charged to their account and a email or a phone call not sent to customer to let them know they were going to be charged but instead your banking transactions every month has you up to 3 subscriptions and why? More money a rip off take precaution before you order from this company that don't even have a supervisor you can speak with instead customer care tells you their unavailable and don't know when they will be available to explain to me why I am getting 3 samples a month and being charged when I only signed up for one and never onerealized I signed up for 3 of them like customer care said. I don't mind returning the samples but please explain to me how I signed up for more then one because not knowing I thought they sent a extra one stating they were out if the one sample they were suppose to have sent and they apologized and my transaction show they charged my account again. The customer care talks back at you taking no blame it is all my fault and for what? She couldn't explain and kept reading off of a script to me like a recorded robot and she kept on talking overriding me so I couldn't talk. Customer care, what care? They don't care about your questions and they read a script. I hope everyone else has a better experience then me. I felt this needed to be shared with all customers. Just take every precaution and check your banking transactions every month because you never can tell if they charged you again.

Thank You
Debra McFarland

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "Support" <*******@perfume.com>
To: "Debra McFarland" <*******@yahoo.com>
Sent: Wed, Apr 6,2022 at 1:24 PM
Subject: Ticket # ******* Fw: Oh No! Your Monthly Subscription #******* RETURNED:(
##- Please type your reply above this line -##
Your request is important to us and will be responded to within one business day. Your email has been assigned as ticket# *******

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