I had been dumb enough to use Tmobile for almost 14 yrs. After getting tired of their INCOMPETANCE, I decided to switch carriers because they kept screwing up my bill. As soon as I put my new sim card in, Tmobile locked mine & my Daughters phones, EVEN THOUGH WE OWN THEM! Our phones are paid off and these POS Scumbags are trying to force me to pay them money WHEN I HAVE NOT EVN HAD SERVICE WITH THEM FOR WELL OVER A MONTH AND A HALF. Even after explaining my SEVERE health issues due to having MS for over 35 years, ALL THEY CARED ABOUT WAS TRYING TO GET MONEY OUT OF ME THAT I DO NOT OWE! They are the worst service provider out there. Do not trust these greedy scumbags, RUN, DONT WALK AWAY FROM TMOBILE!