Debra C.

I ordered a personalized engraved necklace as a birthday gift for my sister. When they sent my order confirmation, I noticed that they were trying to bill my sister and ship it to me. After several attempts to contact them via e-mail and phone, I was able to get them to fix the billing/shipping swap. They promised the item would arrive within 2-3 days of the order, but that time came and went. A few days after that, my sister received an empty box from Eve's Addiction with no necklace and only a shipping invoice. After more time trying to contact customer service, the necklace arrived without any gift wrapping (which I had ordered) and without the engraving. I had specifically ordered my sister's name engraved in script on the necklace, but was told by the company that I must have made a mistake during my order. They suggested I get my sister, at her expense, to mail the package back to them. They then told me they would charge me extra for the engraving and shipping back to my sister. I suggest NEVER doing business with this company. They are the absolute worst, and should never receive endorsements from morning shows.

I ordered a 2-week trial, and was charged a full $239.99 to my credit card a day later. I e-mailed back and forth with customer service, who tried to offer me a lesser subscription. They eventually told me the account was cancelled and the refund was issued. Over 2 weeks after the "refund" was supposedly issued, the credit card charge still stands. Truly fraudulent and dishonest company. Beware!