Ordered a refurbed HP 17.3 touchscreen notebook back in November for my daughter. When received, set it aside waiting for her visit. She's here now & when we started setting it up I realized I was sent a 15.6 notebook with no touchscreen! When I called, customer service rep snottily asked why I waited so long to call & there was nothing he could do now. I just wanted some type of credit. Finally he said to send it back & I could get a full refund. Which I guess would be ok, except she's leaving in a couple of days & I don't have time for this. I guess I'll just eat the mistake. I should have opened & inspected right away - my fault. But their customer service was snotty & I will never buy from them again! A $35-$50 dollar credit was all I was looking for!