I reported that my order was missing an item. It was small and got lost in the packaging. I emailed them to say it was missing. Instead of looking into my order, they sent a new one and charged me AGAIN. Before i knew this, i emailed them to say i found the item, but now they charged me for two. When you are missing an item it means YOU PAID FOR IT AND IT'S NOT THERE. NOT, YOU NEED TO PAY TWICE FOR TWO. Cha-ching anyone?