I used Yelp for the Business marketing and was in a contract for $300 a month clicks and $60 for preferred. November of last year I was charged over $2700 and Yelp Gave me the run around on numerous calls in to them. They told me that I was wrong and they didn't charge me this. I requested they contact accounting and nobody would. The last call was so rude that she insinuated I was trying to rip them off. She stated she was not going to let me play head games with her, also that she knew what I was doing and she was not going to let me get away with it. She would not allow me to talk to a manager, she stated she was the highest their was. I literally recorded the call because I was so astonished, it was over a 30 min recording. I had to get a third party involved and now finally should be seeing it fixed in March 2020, 4 months later. In the mean time, I told them to cancel my account in 4 different occasions and I just got notification over a month later. They charged me until then. Unless you want to get ripped off from this company who has the worst customer service I have ever experienced, I would stay far far away. With the experience I had, they should have no business being a active business, especially handling any sort of reviews for business when they have to be the worst company I have dealt with in a life time. They sell you a package and rip you off, that's how they make the money.