Deb R.

Its hard to believe all of the positive reviews. I shop for clothing from many catalog/online sites. Any reputable company will include an itemized packing slip with clear return instructions - Rotita sends NO paperwork. I copied and pasted Rotitas 8 step return policy from their website below. Bottom line you are supposed to contact their customer service between 5:30pm and 2:30 am, but they will not give you a phone # (Im not making this up). You have to go to UPS or other carrier, pay $20 to $27 for shipping to Shanghai - and then supply THEM with a tracking #. I ended up settling for a 50% refund. For those who love their styles, just wait until you need a return or exchange... I would not risk it.

1. Log in "My Order", then submit a ticket for return & refund.

2. Our customer service will communicate with you in the ticket, and approved your application. Please pay attention to the reply we sent every time.

3. After application approved, you will get the Return Address and RMA number in the ticket.

4. Pack the items you want to return, and ship them back by any shipping company available, like Fedex, TNT, DHL, UPS. Post Office is recommended to avoid tax.

5. This the most important step, please send us your return tracking number and shipping company by ticket. Without this info, we can't apply any refund for return.

6. You can also track the package online, then you will know when the package delivered to us.

7. Once we have received the returned item(s), our customer service will apply the refund in 7 working days.

8. It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours), that depends on the original way you used.

Note: Rotita is not responsible for missing, damaged, or packages lost in transit.