Debora P.

My husband and I decided to take a quick get-a-way to Moses Lake for a few days before school started. We took our 3 teenagers and said they all could bring a friend. We purchased lake floaties, junk food, brought bikes and were looking forward to doing nothing at all but lay on the dock play in the water and enjoy a few days of relaxing. The owner of the property texted me the access code to get into the home the morning of check in. My husband and I were traveling separately. I had an appointment in Moses Lake and he was coming later that evening with our 3 teenagers and their friends. When we got to the property their was already a family present. Apparently the property had been double booked. The property owners manager kept saying this isn't our fault. I was surprised because it most certainly wasn't my fault. I had communicated with the owner earlier in the day via text and received the access code to the property as well as good wishes for a fabulous vacation. The property owner did refund 100% of the fees, but continued to promise us she was finding another property for us... Many text messages and waiting. We wasted a good portion of our vacation sitting in a miserable hotel room waiting for a response from the property owner. She eventually texted me what an inconvenience this was for her... Meanwhile we had to buy coolers to put all of our perishable food in and incurred so many additional costs. The sad part about it was she felt I was harassing her when I was inquiring what she was going to do to rectify the situation. Obviously this property owner is not a seasoned business owner and does not understand the meaning of customer service. I am on a mission to make sure anyone who is considering this property proceed with caution. In the event the property owner double books the property you could be stuck in a 2 star hotel with empty promises of finding you a property wasting your vacation time... PROCEED WITH CAUTION...