Deborah Y.

The customer service of this company is horrible. I made a return of a gift because the size was wrong. Despite filling out the return form properly and asking specifically for a giftcard, they went ahead and contacted the person who purchased the gift for me and credited back her credit card. When I called about three weeks later to figure out what was going on, it took them at least three days to figure out what had happened. They would not promptly return my calls. In addition, once they did figure out what happened, even though they admitted it was their fault, they would not give me a credit toward the amount. They also did not realize what a terribly awkward situation they created for me as a gift recipient. They basically told the gift giver that I didn't like the gift by letting them know I returned it. They said that they could not give me credit for their mistake because they had already credited the giftgiver's credit card. They care more about $75 than they do about the satisfaction of the customer. They are very disappointing, do not ever purchase from them. If they can make that kind of mistake without wanting to at lease slightly ease the pain by providing the proper credit that was asked for, then what else do they not care about?