Shuttle driver wold not take me to my car when I stated I did not have my claim check... The next shuttle driver said to me when I asked him the question " what happens if I lose this?' he just said OH we will use the computer to locate your car. So to the fist shuttle driver, How would you feel if some one left your mother standing in the cold for and additional 10 minutes simply because you are stupid OR lazy... I can not recommend this place and I WILL NEVER USE THIS PLACE AGAIN... wont hurt them cause there lots are full, but I refuse to give MY money to a company with such $#*!ty customer service...