This company is a scam and should be completely avoided. They overcharged my ticket and would not explain where the charges came from. They had the attitude like "I'm doing my nails please go away." I asked how would I know my Bonus pack was included, they would just say it is, don't worry about it. Well it was not and now I have to pay for my seating and baggage all over again. Promised calls back and get none. This was with United Airlines - STAY AWAY