Deborah S.

Dear Deborah S.,

Thanks for your order and we are sorry for the insufficient stock.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.

The delivery time depends on the countries and the shipping methods.
When you placed the order, you can get the estimated delivery time on checkout page.
You can visit the website below to view all shipping methods and their delivery times.
https://www.newchic.com/shipping-methods-hc160.html

Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team