Deborah S.

As said above, I do wish I had done a bit more research before buying from this company, but stupidly, because it had uk after the name I assumed it was in the U. K.!
It is not, it is a company based in China. The wig I ordered took approx 3 weeks to arrive, and believe me it looked absaloutly nothing like the picture. It was the wrong style, much shorter, zero thickness, incorrect colour and was just hideous.
I messaged them via email, as there is no contact number anywhere. They say they will get back in touch within 12 hours... they did not, another two emails and they finally answered. I told them I wished to return the wig, then came a load of excuses saying I should put it on the stand, style it, try it on again, I then explained that no amount of fiddeling with it would make it look like the one illustrated. I told them I was going to pop it into the post to them with or without a returns number ( which they do not give you anyway), and should I send it back to the Swansea address that was on the box. I think they wait until they have a load of orders and then ship to one addresss where they are then distributed, they said no it would have to go back to china. They then offered me a £25 refund, I said no, next email they said I could exchange it, I said no, next email they offered me a £55 refund, I said no! Believe me they make it very difficult, I finally after 7 emails from me got the address and sent it back which cost £13, and I did then receive the refund of £110, but what a battle. Please please do not buy from this company, make sure you buy from one in the U. K, with someone on the end of the phone.
If you are reading this and have been unfortunate enough to be in a similar situation, keep on to them, don't give up, persevere and I am sure you will get your refund. But, I have certainly learnt a lesson!
Deborah June 2017.