Deborah R.

I have placed 3 orders with RoseWholesale, the last one a large order. I have a retail business and we have liked the jewelry merchandise on the first two orders.

What we don't like is that we cannot reach anyone by phone. We have called during different hours of the day AND night. I write this at 5 AM my time after trying to call them at 4 AM PST.

They claimed they called me but there are no missed calls on my cell number that I provided at least 4 times and my business number is with Google Voice and notifies me and there are no missed calls.

The reason I wanted to call and speak to a live person is on my third order they requested that I send my Driver's License, Utility bill and to verify my PayPal account which we don't use, we use company CC. Why would I have to scan over my personal information?! I gave my business Tax ID when I signed up.

I believe this company may not be very honest and as much as we like the product, they lie. They have no live customer service to answer phones. We plan on filing a complaint with BBB on them.

08/31/16- UPDATE! I still am not convinced about this company. I had my Attorney check them out and they rate the lowest out of many China based companies for unhappy customers, reports to BBB, and even some lawsuits.

I have placed several more orders as I like the products and sell through online store. I received partial orders and still waiting for one item that has been back ordered for almost a month now! I also received a broken watch and sent a message. They sent reply, asked me to verify my shipping address (really?), and review the RMA return policy. Did both and replied. They now have sent another email asking me to Verify my information!

Come on! You have been shipping orders to me for the past two months. I am TIRED of having to go back and forth with 4, 6, 10 emails before you get your crap together and do what you are to do.

I still say shop with caution with this place. I am seeking out other vendors who sell mens accessories as my Attorney feels I should NOT do business with Rosewholesale!