I used their flat-fee value box to have them scan about 500 images. I packed the box with a combination of 35mm photos, slides, and negatives. They returned really high-resolution images on DVDs and also made them available on a website that I could share on Facebook. I liked it so much, I ordered another value kit. I will say that the wait (over a month) was rather scary (sending the pics off for so long), but they did state up front that it would take that long. I had to call customer service on one order (files missing from DVD, possibly due to my own instructions, which might have been misunderstood). I got a polite, courteous, professional CS worker--she sent me out a new, complete DVD immediately. I would use again and would definitely recommend.