They lock you out of your computer and then place their number there so that you have to call them. I was told that I had 12,000 issues and needed to pay 179.99 to protect my computer and rid it of all the viruses. I KNEW this was crap and I told them this. I told them to UNLOCK my computer and they said that they would do it for 179.99. There has to be someway to stop these people.