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Deborah J.

  • 1 Review
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since April 2019

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1 Review by Deborah

4/16/19
Thredup has started to punish their customers by charging them a restocking fee even when they do not provided the necessary and realivent measurements to know if the item is going to fit for sure. The clothing sizes here in the states very so greatly that I can't say I wear only 1 size so when something like a waist measurement for a skirt is omitted there is NO WAY to actually know if it fits or not just by a number or a letter size. For skirts they provide the length but not the waist measurement. I was told by customer service that it is too time consuming for this information to be provided. Customer service did recommend at one time that i could look up on the particular company website and see what their measurements were for their sizes. So my take on that. The company doesn't pay the employees to make an ABSOLUTELY IMPERATIVE measurement to know if a garment is going to fit. Then I, the customer, order the garment in a size that i usually wear. Then if the garment doesn't fit and i return it I have to pay Thredup a restocking fee because they DID NOT do the job the RIGHT way to begin with. They say they need to charge a restocking fee because how many things come back to the warehouse and they have to pay the employee's to be put away all of the garments. Well if they would provide ALL of the realivent information then they wouldn't get so many things back because customers like myself wouldn't have to go with my" about" size when ordering skirts and coats etc. So for something that would take them less than 30 seconds to measure when they are prepping the garment to be posted online they put their responsibility for providing the garment product information for their customers onto me. This has taken me any where from 5 mins to 30+ mins. But not any more. I will no longer do their job or pay them for being lazy and unprofessional by not providing the realivent garment information. Isn't the job of an internet company to provide the realivent information?, and if they don't then the fault is that of their own and not of tge customer? So why am I paying for their decision that they have made over and over and over again and refuse to fix this problem. I'm so tired of working with customer service where they make it MY fault for their lack of information.

Tip for consumers: Be very sure you have all the information you need about the garment before you order because if you return for almost any reason you have to pay thredup $1.99 per item. Also final sales are final EVEN if they have NOT provided the necessary and realivent measurements

jamesr64
thredUP -. – thredUP Rep
Hi Deborah—we appreciate you taking the time to share this input. At this time we are re-evaluating the benefit of measuring every single item on thredUP. Our hope is to redistribute these resources to other areas that may enhance customer's shopping and selling experiences in the long run. While detailed measurements are not being included with some items, we’ll be open to and continue to make changes based on processing times and customer feedback. You are more than welcome to continue reaching out to our support team if there’s a case where you feel an item is not representative of the size and materials we listed. Thank you.

Deborah Has Earned 6 Votes

Deborah J.'s review of thredUP earned 6 Very Helpful votes

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