DO NOT RECOMMEND>unless they can devise another way to deal with the filling issue, the Savvy latex pillow is ridiculous. 1st instinct upon receiving knew it would be problematic so did not remove pillow from wrap. Contact Customer Service, refused an exchange. Followed "customization" instructions, unzip & remove filling. Exactly as I feared, >HUGE PROBLEM> little can be done, no matter how careful to avoid the incredibly stupid mess with bits of crumbled latex flying everywhere, sticking to skin & difficulty removing it from outside pillow & any other fabric it lands on! Never enjoy writing negative reviews but hopefully this will help in making a choice when spending $100 for a pillow. The 2nd star is for the quality & comfort being good if you can past the mess.