I purchased a bag from them, and returned it because I was not satisfied with the size. I re-ordered another one, and it came promptly just as the 1st one did and they did not charge me for shipping again, even though I did have to pay for shipping the purse back. I received the new one I ordered and took it into a Louis Vuitton store to make sure it was real... they said it was NOT! It is a very close look-a-like, but the not the real deal. The stitching and color was off a bit, and the way the purse carries. If you don't mind carrying a fake, for a much cheaper price, doesn't seem that far off from the real, but like the other person said in the revies, not sure they will hold up like a real Louis. Just hope I will get all my $ credited.