Deborah H.

I made a purchase August 11 for an item their website said I'd have in 1-2 weeks. After 2 weeks without a shipping confirmation I emailed and didn't get a response. After trying to contact them for another week I was told my purchase would be shipped in September bc their web sales guy was on vacation. I contacted them several times more in Sept & was finally told my pkg shipped. Didn't get a tracking #, no response when I contact them, no idea if I'll get it or not. Terrible service, no idea what to expect, never again.

I've purchased twice from YLighting, and both experiences were perfect, and seamless. They did exactly what they said they would do, and their merchandise is top notch. Couldn't get better than these two experiences.

I've been buying great stuff from Yoox for years, even reached Super-Star status at one point. The down-side has been that they do not refund tax & duty when you return an item.

Much more disturbingly, however, something has recently changed - they have not refunded my money on several returns I've made. They send the email acknowledging receipt of the returned item, then confirm your money has been refunded, BUT THEY ARE NOT PROCESSING REFUNDS.

This has forced me to file disputes with my credit card companies, which is frustrating and time consuming, and not the way I expect to do business.

Their stock prices took a plunge in November - is this the reason? Are they in trouble? Continuing to sell, but not processing refunds is one of the first steps in situations of instability. Too bad, because that's also the first step in losing your loyal customer base who made you successful.

They have lost this loyal customer, and that goes for The Outnet and Net-a-Porter as well, owned by The Yoox Group. I no longer trust these folks.