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Deborah G.

  • 1 Review
  • 1 Helpful Vote
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Experience: Shopping

Member since September 2020

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1 Review by Deborah

9/17/20
Read the reviews, so gave it a try. Made an offer, got a great counter and accepted, as Greentoe is required to let you know, per the vendor, if the item is in stock and will ship right away or if there is any delay, they need to state this and you can either accept or decline. Once accepted, they charge you right away. This all went smoothly and then it was quite a few days or so till I even received any email from the actual vendor with my order and to create a sign in to follow it. I did all this and continued to follow up online to no avail. So after a full week of nothing, I emailed customer service, got no answer, then called and was given the complete runaround about the item order not being sent to warehouse for shipping yet and not explaining how on their actual website, the item shows in stock and if ordered that day, an expected delivery of Sept. 21-26th at the latest. SERIOUSLY!

So, after detailing all these facts to the customer service agent, she rudely kept cutting me off with again, the runaround, like a script, with no actual answer to my question or statements to back anything up. So I tell her about my situation in full and explain that if I cancel now, will I get my full refund. She says yes, but in 5-7 days. I'm not even sure to believe I will get anything back and scared to take that risk but also, my order is in the air and nothing be done. This is crazy. No communication, updates, nothing. I don't know what to do next.

Buyers beware, because this is not simple or smooth transaction process. I will never ever do this again and I will tell anyone to NOT do this! Extremely bad experience so far.

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