Got a card for our granddaughter's birthday. She had to (1) open an account with their "bank"; (2) provide personal information to include social security number and; (3) then found out there was a $7.95 "service fee" up front. As of today (14 March 2019), we have reduced the card to a zero balance; HOWEVER, our granddaughter's account shows her "permanent card" is on the way and will be here next week. Went to the web site and opened her account. Under the heading "Security" was the option to close the card. Clicked on that and got another screen providing a "customer service" number. Called that and when prompted to enter her birthday was advised it was incorrect, so couldn't go any further. I really think all of us commenting here should get our elected representatives involved with Green Dot. Heaven knows they need more investigation than Hillary or Donald.