DO NOT ORDER FROM THIS WEBSITE! I wish I found out about this website through SiteJabber. All the reviews that you have read are the same as what I am going to say. They are fake Uggs! I ordered two pair of boots and only received one pair. When I saw the box that it was shipped in the print on the box was completely in Chinese. My heart sunk because I knew that I was scammed. I E-mailed them to let them know that I did not get both pair of boots and they kept stringing me along saying they needed a picture of the box and the packing slip (which I sent to them right away). They keep giving me excuses that they were on vacation and they cannot send me the other boots unless I can prove I did not receive them. They keep telling me how sorry they are but that this is their policy. Yea, a policy to rip people off. They will not E-mail their address so that you can send the merchandise back so you are pretty much stuck with it. I have filed dispute papers with my credit card company so I do not have to pay for the boots I never received. However, because I cannot send the other boots back I cannot get credit on those. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF.