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Deborah F.

Contributor Level

Total Points
81

1 Review by Deborah

  • Meredith Lodging

9/5/20

Our experience with Meredith Lodging was disappointing. We planned two separate vacations. Two days before our first rental, I received a message that they were cancelling out stay because the home owners removed the property with their agency. They offered no alternative which left us in a bind. Although frustrating (especially because they seemed unapologetic), I figured it was a fluke and still looked forward to our next stay. Our next stay wasn't cancelled but when we arrived the hot tub was broken (it was ice cold) along with a few other things that didn't work in the house. We called immediately about the hot tub because it was a big reason we rented the house. The person we spoke with said that it was reported broken a couple of days prior and they would give us an update. There was no update. To make a long story short, in the 5 days that we stayed there and after multiple phone calls, no one even came to the house to look at it. Again, Meredith lodging seemed disinterested in trying to resolve the issue or offer any compensation. I even asked to speak with a manager on multiple occasions due to our back to back disappointing experiences and was told by the rep that she didn't have a manager. It felt as though this agency has no interest in customer satisfaction after they have your money. There are so many other beautiful properties and my recommendation would be to find a different company to rent through.

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