I am an insomniac... my tv in set to JTV all the time, through the early mornings... I have been a customer & viewer since JTV just sold gemstones... I have purchased several hundreds & hundred dollars worth their gem stones & jewelry... recently I had to close my mother's account & because she used my address & phone number, my accout was cancelled too., But, my point in writing, is to make it clear, that I have no idea what these writers are saying... In all my time with JTV I've NEVER had one single problem, like they've written about... One time I did order & receive a ring, that I believed didn't live up to the sales persons pitch... I had also bought the protection package... I mailed the ring back & JTV replaced the ring & protection card with-in a month... The replacement ring not only lived up to, but surpassed the original sales pitch... This has been the constant norm for me... So in closing I will say this... some people will complain & make a mountain out of a mole hill, about anything... the majority of these complainers prove that... But right now, I'm going to look into buying some blue zircon... they look just yummy!...