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debora H.

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1 Review by debora

Rent The Runway

  • Rent The Runway

“Horrible customer service! Claims clothing was never returned!”
2/7/19

I signed up for a promo and then returned all clothing (shop worn, yuck) within a few days of receiving. THey continue to charge my cc 171.00 monthly as they need to file a claim for the lost return and won't cancel my account until then. The UPS tracking shows it was picked up from me but never delivered to them (how is this my problem?) Customer service says oh well so sad you didn't read the fine print! NEVER do business with these losers...

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