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Deb J.

Contributor Level

Total Points
81

1 Review by Deb

  • Safeway

10/28/21

Driver called and said he was late but never showed. Still have the VM. Store charged me anyway. Called customer service & was told they would redeliver (deceiving me in thinking full order would be delivered). They sent produce only. I declined produce. Still no refund. They should require the drivers to take a pic of the delivery instead of thinking the customer is lying or just don't offer delivery service. Now I have given these people 86.00 dollars with nothing to show for it, not even a receipt (48 hours after customer service said they would refund total order). They also said someone would be contacting me about the situation and no one has. I will be sending a letter to the corporate office and contacting the State Attorney General Consumer Protection to file a formal complaint.

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