Thumbnail of user debil6

Debi L.

Contributor Level

Total Points
264

2 Reviews by Debi

  • CollegeFootballStore

12/10/16

I ordered an ornament for Christmas for my daughter from College Football Store. But the problem is that Fanatics is in charge of that company and they "refunded" my order as with all the orders I try to place. This company has screwed up my accounts and I am unable to order from anywhere. Since they have a monopoly on all the sports online stores. How am I supposed to get gifts for my family. I have spoken to them on the phone over and over and over and nobody helps me!

  • Fanatics

7/19/16

Here is the update on my review. Fanatics has tried for three weeks and on multiple occasions to process my order. But to date, I still have not been able to complete my order. In fact, now they have stopped contacting me through email and do not return my phone calls. They have been no help and I have no where else to go to order the shirts I want! I do not understand, and fanatics has no answer, for why any of the people who order from my household, have their orders refunded. We order with no problem and then a few hours later, it is refunded, but with no email notifying us why! I have spoken to them three times, and each time they tell me that they have lifted the "holds" from the account and last time they were supposed to give us $10, but that didn't happen either. I am sick and tired of this happening.

Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Debi. Thank you so much for your feedback! We are truly sorry to hear about your unpleasant experience. We would love an opportunity to work with you to resolve this matter. Please reach out to us via Private Message and provide your order number. The one you have provided is either incorrect or incomplete. As soon as we have this information we are confident we can work with you to get this resolved to your satisfaction. Thank you for your business and we look forward to hearing from you soon! Sincerely, Karmen

Debi Has Earned 4 Votes

Debi L.'s review of CollegeFootballStore earned 4 Very Helpful votes

Debi hasn’t received any thanks yous.

Debi doesn’t have any fans yet.

Debi isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user sossrs332
12/22/23

I ordered Columbia Collegiate shirt size medium. The shirt was more like an extra large. Return...

Thumbnail of user cyndmore
10/27/23

I order some stuff since begging of oct to get it on time for a game nov 3 here we are end of oct...