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Debi D.'s Profile

debid8

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Member since: March 2017

1 Review by Debi

Fiverr

Fiverr

3/20/17

Working for a Forbes 50 left my management position eliminated after a failed merger. Reached out to fiverr.com, provided a professional resume writer all requested information and, after seven days, still no response or product. Reached out to the next one, paid $105 for resume, cover letter, and LinkedIn update with a six-day turnaround. Just prior to midnight on day six, I get resume, cover letter, and request for my LinkedIn login info, which I promptly provided.

Two hours later, and long after I went to bed, she says I needed to give her the security code emailed to me, which I did. Hours later, she responded, "it's too late." I ask her to provide me a time when she is available.

Long story short- here we are, seven days PAST the six day due date, still no LinkedIn, but the order "auto completed" and she has my money.

Go to customer service, first for help on stopping auto complete; no help. Then to complain that they have my money and I have no LinkedIn. What does the customer service lead do? Insults me by writing, "I cannot believe you did not know you would need a security code." Really? Why would I think about that since the gal who does this for a living did not even think to tell me?

Super pissed- more at the total lack of site support, than the absolute mishandling of my order. Horrible experience!

Debi Has Earned 2 Votes

Debi D.'s review of Fiverr earned a Very Helpful vote
on 6/6/17
Debi D.'s review of Fiverr earned a Very Helpful vote
on 5/23/17

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