Deb H.

To all of you that had bad experiences with Fashion Mia, I just noticed an ad with the same clothes as Fashion Mia with a new name PopJulia.

Needed a part for our dryer. Went out to Sears Direct and ordered the part which was only $69.00. My husband can put the part in - hence, we didn't get caught up in their outsourcing of less than reliable repair service.

Well, because I needed the part asap - we paid a whopping $39.99 to have it expedited. Ordered on 7/3 to receive on 7/5. Why would one pay so much for shipping? Cost of going to a laundry mat outweighed the shipping - that simple.
7/5 came and went. Called Sear Direct yesterday on 7/8 to get customer service in the PHILLIPINES. Not that there's anything wrong with that "if and only if they are equipped to do the job".
Customer Service lady apologized many times over. She kept saying - "checking, checking, checking - should be there 7/10. She explained every time I conveyed I paid good money for expedited shipping that she is "checking, was in stock when I ordered, but became backordered once I submitted the order. She is sorry, will be there 7/10.
Asked for a supervisor - "no, sorry they're busy". I was pleasant and explained that I would like a credit. She said, again - sorry, was in stock then backordered you'll receive on 7/10. A broken record... Finally she said she'd have a supervisor call in one to two hours. Yep, you guessed it - no call!

Today, I received an e-mail that it won't be here today, still backordered. Can't get a straight answered from them.

Yep, you guessed it - they charged my credit card immediately and I'm dealing with the overseas nightmare.

SEARS - get your act together. Please, please, please think Customer Service like you used too.

I'm so tired of the run around anymore. Ordering a part should be easy. Sears should be reputable, not anymore.

Stay away folks. If they don't have a POS system that actually show whether a product is in stock that commits against an online order - they're way out of their league. That's easy peasey software configuration and should be had by all the large companies - small companies understand the necessity of inventory control.

Stay away. I'm battling for my $109.00 back and still have a broken dryer.

Sent two day priority from Wisconsin to Georgia. Sent on December 13th, 2021. Arrived on December 22nd, 2021. Checked tracking and said it was delivered on time, December 15th, 2021.
Not sure how they can do that when indeed it was not delivered.
I asked for an explanation. Here's what they said. Was probably delivered, but to the wrong house. They probably gave it back to the carrier to be delivered to the correct house. Either way, not their problem, no refund as their system said it was delivered. In other wards, doesn't matter if it goes to the correct recipient, they just have to deliver to somewhere!
One may think this was a fluke. No way. My son sent his two day priority on December 13th from Indiana to same address in Georgia. His arrived on January 5th, 2022.
At least the USPS is consistent. They should be embarrassed.