Have bought items three or four times now... have only had to return a few items, and the return process was easy. Was reimbursed for the item once they received it, or "store credit" once when a dress was "too long". Love the way you can search for only things in the size you are looking for. And, not nearly as expensive as buying brand new clothing! It's the "thrift shop" without having to look through the racks! LOL! Will probably buy more from them!