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A sofa I ordered for a vacation home was sat on three times and one leg collapsed underneath. It did not fall within the 48 hour defective policy so we could not return it. They did refund 20 % to repair it. It was not even worth repairing and went to the dump. An $800 lesson learned! I also had ordered 5 items in mid November, 4 of the items had to be tracked down by me. One was discontinued, one arrived after it was cancelled, two others arrived 6 and 8 weeks later. The record player I ordered had a defective AC power adapter again did not fall within the 48 hour defective policy. Don't order anything from this site!
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Hi Debra,
We sincerely appreciate our customers feedback about what we can do to improve the Dot & Bo experience. As a young company, we are always looking for feedback on where we need to focus our efforts.
We apologize for this less than ideal experience and are sorry the credit/refund provided are not enough.
Thank you for caring enough to share your thoughts with us. You have provided us with valuable insight, which is always appreciated. We hope that you give us another chance in the future.
We hope you have a nice day and would to thank you for your interest in Dot & Bo.
Very best,
Dot & Bo Community Management