I have attempted to have a phone activated in my mom's nursing home and they only deal with Frontier. Over the past five days, I have had to call 9 times and have waited from 11-32 minutes to get a live person. Their service center selection is AWFUL! Each of the 9 times, I was told that the service person didn't complete the task or is the wrong type of technician to repair the issue. Four technicians have been out and still NO service. Additionally, when you call the customer service number, it sounds like they are having a party. This service is laughable! DO NOT USE FRONTIER!