Deb C.

First off, I'd like to say that I have had nothing but positive results when dealing with customer service. I have not been ignored, not once. I don't understand all this negative rating of not being able to reach anyone at Tophatter. That said, there are some very very bad things that 'BUYERS" should "BEWARE". My biggest complaint is the size of the items. When you bid on designer perfume or cologne, you end up paying for a tiny sample bottle. Buyer read the amount you are receiving before bidding! Can't stress that enough. The pictures of the jewelry are huge, however, the jewelery is very small in comparison. Especially chains... not so much rings. My next complaint is if you give a 4 star or lower review on a product, no one ever sees it. They only allow buyers to see 5 star reviews, that is, if you can find the reviews. They are way down the bottom of the home site, you have to find "Tophatter Reviews" and click it on. Listen buyers/bidders, please be aware of the exact size and/or amount before bidding. You know those 3D night lights? I got one. It is a piece of acrylic not more than 6" high and it is flat. When you put it in the base, yes, it does light up, but does not look 3D. The picture of the item on the website is completely deceiving, and they have gotten some pretty high bids for these 3D lights.