I'm an experienced photographer & have documented numerous trips with photo books. Shutterfly is the most frustrating, non-intuitive &challenging site I've ever encountered. I've just spent more than one hour per page completing a book which still didn't give me what I wanted, and I was charged an up-charge to boot! Rather than cancel the order and start over (for the FIFTH time!) I just confirmed the purchase to be done with it. I've had far better experiences with Snapfish and swear to NEVER-EVER use Shutterfly again!