Debbie S.

Fandango is absolutely horrible. I will NEVER use this company again. We purchased tickets on our laptop and they were suppose to be e-mailed. When we were in line at the theater, we went to retrieve our tickets fut they were never e-mail. While at the theater, I tried on many occasions to log in, but the response was that Fandango didn't recognize my e-mail. Well, I just logged in from my pc to purchase the tickets, but I couldn't get to the tickets any way from my iPhone. Therefore, I could not get to the confirmation page for proof. I used my phone to call them and waited 15 minutes. The movie was about to begin, so I purchased another 4 tickets and decided to deal with it after the movie. Well, the customer service was absolutely no help. They did not refund my money and did not help me at all. They also know that they were having technical problems and can see that I was never able to use these tickets. I put the charge in dispute because in my book, that is stealing. We own a business and we would never take someone's money for a service/merchandise we didn't provide. It this was my mistake, I would eat the money but this was not my mistake and 100% on them. Horrible business and my prediction is that it will not be around for the long.