Debbie S.

I have been ordering for years like over 5 years from Venus.com. In the past 6 months things have changed severely and not for the better. Quality of clothes has dropped way off. Don't bother to wash anything it will fall apart, or shrink. But, I liked a couple of dresses for the holidays so I thought I would try again. $136 order on 12/14 with over night shipping additional. 12/18 no order called told it was lost in warehouse and would be going out over night. 12/20 no order call told it has not been processed on chat by Angel Gates, who did nothing more and told me she needed to get off chat. Asked for supervisor told to call, she said she couldn't provide a name. I called and was placed on hold waiting for supervisor. Then before I could talk to anyone hung up on... twice! Called again and Kelsey answered she took the time to look up order and to see what could be done. She even went another step and said she would call me personally when it shipped. SO now I wait still mad but not at Kelsey at all of her other co-workers that just treat a job like it doesn't matter. Unfortunately, I will wait for this order and now will only shop at Boston Proper.