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Debbie P.

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Member since November 2011

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1 Review by Debbie

Coachoutletfactoryonline.com
11/3/11

I was duped! Everything looks okay initally... however, once the order is placed you receive your email confirmation from a Chinese address. Looking further on the site there is no contact information, ie name, address, telephone#. They only provide an email address. They also charge an additonal fee above your order price for "credit card processing cost"! That is never shown on the check out process. They offer free shipping for orders over $99. That is correct, it was free and once processed it arrived in a timely manner. My problem, aside from the quaility (poorly made, and the lining inside is sooo cheap) I guess that is why they don't photograph the inside. Only half my order arrived, again no telephone number to call, could only correspond though email, again dealing with Asia means responses coming through in the middle of the night, delalying the entire process. I asked for a refund on the items that were not shipped... they claimed they can not do partial refunds, offered me free sunglasses and told to reselect items. Still waitning for those selections. So please don't be foolish like me... stay away!

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