Ordered two shirts from Vista Shops thru a Groupon. Shirts looked very cute in the ad. Received the shirts and they were about three sizes too small and were very long. They told me to send the tops back in the original package and sent me a return label, sent them the package and they said "The 2 tops were just received and they are not in resalable condition, product is destroyed and not refundable". I sent them a reply I did exactly what they said why no refund? No response. I saw all these bad reviews and wished I would have not ordered from them, Don't do it not worth it!
When you have size issue we always allow the customer to exchange the product for free. In your case, we see you have worn the product and made totally like a rag and not even saleable condition if the product does not fit you can return them for refund or exchange but we also expect the product to be at least be in original condition not worn or totally destroyed. We have offered to send it back to you at our cost. When you speak about no response you did not mention when you sent the message which was received after Friday 1/26/2018 after close just hours before your complaint in this site. Our customer service is open M-F 10am to 5pm you will get a response in that time frame.