DEBBIE H.

This is the most horrible company out there! Their prices are ridiculous. My Dad died last year and Mom tried to cancel his sports channels. They said she had to come in person with a copy of his death certificate. She is in her 80's and no longer drives and we were in the middle of a pandemic. She asked if she could mail it in and they said no. She paid extra for an entire year. They would not allow me to bring it and Mom is also not well. They also won't let her cancel because the account is in Dad's name. The internet connectivity stinks and she gets kicked off at least 20 times a day. She had them come out and after 3 hours of working on it, it's worse than it was before. And on a personal note, every time you turn on the tv, there's a Spectrum ad (99% connectivity - that's a joke). But now their ads are bashing other companies which I find very off-putting. This company is a nightmare! I wish I could give it a big fat ZERO!