Debbie G.

Normally I purchase my pet supplies from the Rymal Rd location. But for a short time they are temporally closed. So I made the trip to the Ancaster Store. When I arrived the clerk was outside serving other customers, I had waited for my turn, keeping distance and wearing my mask to ask a question regarding a certain product. She told me that I would have to phone in my order, I told her I understand that, however before I can do that I have a question. She told me to go sit in my call and call her. I was standing there with other customers, she could have simply answered the question. So I may have had clarification on the product before ordering it. I got back in my car and drove away. I will be looking for another pet store that is willing to serve their customers and answer product related questions until Rymal reopens. Very rude service from the Ancaster location.