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The original agent that helped me would not put anything on hold or give me anytime to discuss amongst my family. We lost the rooms we wanted and ended up booking with another agent. The original agent wrote me back a nasty text about losing her commission. I am the one spending close to $8,000 on a cruise and not getting the rooms I wanted.
Debbie F.'s review of Vacations To Go earned 8 Very Helpful votes
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We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all...
I was trying to book a cruise and they said that I went on one 10 years ago and they had a...
My name is Sorrell Warren and I am the VP, Agent Service Evolution. I am sorry to hear that you had difficulty booking your vacation with us. The policies and hold times are set by the cruise lines or travel suppliers and our agents are trained to place rooms on hold whenever possible. I apologize that did not happen in your case. The email you describe is also inappropriate. I invite you to call Vacations To Go and ask for me so that I may apologize and also get details of the agent that you were working with.