I filled out a form on-line, and someone from Amerisave called me to get some basic information on what I was refinancing, and connected me to a loan processor. I'll admit that I was initially skeptical. I asked plenty of questions, and soon felt very comfortable that I was talking to a professional who understood his job well. Michael Qidwai was our loan originator, and Robin Sills was our loan processor. Between the two of them, the entire process was easy and painless. I paid a processing fee of $500 after we reached the decision point of underwriting a new mortgage, and all documents were uploaded or downloaded through Amersave's on line web site where an account for us was set up. We have a scanner built into our home printer, so much of what we needed to do was scan documents and upload them.to our account on their web site. The web site is well organized, and easy to use. We were 6 years into a 30 year fixed mortgage, refinanced with a 20 year fixed thru Amerisave, and ended up with the same monthly mortgage payment. Our interest rate went from 4.25% to 2.875%, and the amount of cash we needed for closing was about equal to a mortgage payment. When refinancing, you end up skipping one or two mortgage payments anyway, so we basically had no out of pocket costs. My advice is to make sure you are comfortable with the loan originator to begin with, as I'm sure they can't all be a great as Michael. Robin Sills, the loan processor, was also great, and called us regularly throughout the process. I would definitely recommend Amerisave.