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Debbie B.

  • 2 Reviews
  • 1 Helpful Vote
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Experience: Computers & Technology

Member since December 2017

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2 Reviews by Debbie

For years I was satisfied with White Smoke. I used the software for school. The. Program would stop working every year, but customer service reactivate the program. HOWEVER, this year, I was told they never had a life time service, and I would have to purchase a new yearly subscription to utilize my software. "We don't have it. We never had it." She kept saying the lifetime was the software, not the subscription. I don't think they advertise "life time" any more. But, buyers beware!
I thought I was receiving a "free gift" from Amazon. I clicked on the gift of my choice, which, apparently, took me to Skintology. I agreed to have the "free gift" sent to my home for $5.95 shipping. During the transaction, I inadvertently selected another product that charge an additional $5.95. I was unable to reverse the second selection, but I thought $12 in shipping would be fine. Little did I know I agreed to the terms that included automatic shipment of these two products every month for the full price, about $140. When I received the second shipment, I quickly call Skintology to return the product and receive a charge card credit. Skintology would not refund my money even if I returned the product. The representative could only cancel my subscription. I disputed the charge; however, they say since I agreed to the terms... Now, I am stuck with $140 of Skintology products. This is the first company that would not refund my money if I returned the product. STAY AWAY!

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