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debb2251

Deb B.

Contributor Level

Total Points
94

1 Review by Deb

2/10/18

I originally signed up for a free account with this website when the site was Handy Canadian and under the statistics, my account said I had over 40 leads, but it wasn't clickable and under their general information it said that replying to messages and leads required a premium account. So when I signed up for the premium account, those 40 leads were no where to be found.

I also discovered that service categories were missing. As a painting contractor the only category available was for residential interiors. There were no painting categories for new construction or commercial.

Since 2014, I received three emails but could not reply as they are also behind a paywall. Two were actually prior clients and I recognized the names. The third was a b2b solicitation. Just like other advertisers I assume that with a premium account you will get full contact.

I sent emails to *******@trustedpros.ca asking where the leads were and to report the missing categories.

After the first month I didn't update the credit card and I received an email stating the account was moved back to free.

I was not impressed with the lack of communication other than threats of sending my account to collection, and I also filled out the form with the same information I am providing here and again, no response.

I paid for one month premium and technically got one month premium but the leads claimed where not there and the missing categories where a significant bug when leads are based on the services you provide. There are also other bugs on the website. A leads search should not be bringing up plumbing and roofing.

I am actually disappointed in myself that I didn't research the website more as I would never have been in the situation I find myself in, where TrustedPros has put a supplier complaint against my listing for non-payment. There is a reply button next to the complaint, but I can't actually respond.

I have never experienced anything like this from a website that has been around for so many years. Its seems though that Mr. Max Sheppard prefers to hide behind a terms of use agreement and use bully tactics to get a contractor to pay up rather that provide the service his company claims.

Screen shots have been provided as a record.

Tip for consumers:
Research Trusted Pros and Mr. Max Sheppard before you signup as a contractor.

Service
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Returns
Quality

Deb Has Earned 14 Votes

Deb B.'s review of TrustedPros earned 13 Very Helpful votes

Deb B.'s review of TrustedPros earned a Well Said vote

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