I originally signed up for a free account with this website when the site was Handy Canadian and under the statistics, my account said I had over 40 leads, but it wasn't clickable and under their general information it said that replying to messages and leads required a premium account. So when I signed up for the premium account, those 40 leads were no where to be found.
I also discovered that service categories were missing. As a painting contractor the only category available was for residential interiors. There were no painting categories for new construction or commercial.
Since 2014, I received three emails but could not reply as they are also behind a paywall. Two were actually prior clients and I recognized the names. The third was a b2b solicitation. Just like other advertisers I assume that with a premium account you will get full contact.
I sent emails to *******@trustedpros.ca asking where the leads were and to report the missing categories.
After the first month I didn't update the credit card and I received an email stating the account was moved back to free.
I was not impressed with the lack of communication other than threats of sending my account to collection, and I also filled out the form with the same information I am providing here and again, no response.
I paid for one month premium and technically got one month premium but the leads claimed where not there and the missing categories where a significant bug when leads are based on the services you provide. There are also other bugs on the website. A leads search should not be bringing up plumbing and roofing.
I am actually disappointed in myself that I didn't research the website more as I would never have been in the situation I find myself in, where TrustedPros has put a supplier complaint against my listing for non-payment. There is a reply button next to the complaint, but I can't actually respond.
Screen shots have been provided as a record.