Dean S.

They just lost my business. Recommend one book elsewhere.
I had booked on and off for years with no issues.
Until now.
I made a reservation through hotels.com and printed out all the details. I called the property to check on a room question and the property advised no reservation under my name AND no reservation under hotels.com for my date.
I called hotels.com and was put on hold for 20 minutes with a rep who confirmed the obvious that my reservation should be fine. Another 2 times I asked for a supervisor and got one after another 10 minute hold. She called the property and confirmed what I knew.
Supervisors answer was to book again (and wanted cc number). I advised best we canel the existing and then Ill consider. Much effort later I have a cancel confirmation number.
I explained to supervisor that they need to work on their service and just lost me as a customer. Not interested.
I called the property directly, booked a room in moments and at a better rate no less.
Recommendation: book directly. Something has changed severely and for the worse this month at Hotels.com shady business and not worth the stress, risk and investment of your time. In my case it could have been VERY bad showing up with a hotels.com reservation while the property didnt have it.
Dean S.

Well, my phone died (almost) - it was getting pretty old/worn and it was time to buy a newer phone. After narrowing the selection I did my shopping and, once again, found exactly what I needed on Swappa. No doubt I'll be back when the time comes.