Dean S.

I ordered a 40 x 60 blanket that was a collage of photographs of my mom my brother and I for Mother's Day. Nowhere on their site does it say that their blanket is actually cropped down to 38 x 53 which is a pretty severe cropping. This resulted in my mom myself and my brothers head being decapitated from the top and bottom of the blanket. I spent two hours trying to call them on their ridiculous customer service line. Their phone line literally hangs up after 10 minutes and 39 seconds you can time it yourself. Forcing you to get back into the queue and wait again to be hung up on 10 minutes and 39 seconds later. I never did get through to them on the phone and I do not think they actually have anyone answering the phones. Furthermore they claim their phone lines are only open from 11 8 a.m. to 4 p.m. which is the shortest customer service I've ever seen on any business on this planet. And yet they claim they have VIP customer service what a joke! They did respond to me within 48 Hours via email and instead of believing me when they knew damn well how much crop they do on their blankets, they asked for photographic evidence. My mom refuses to get a cell phone so she had to get a neighbor to come over to take pictures and then those have to be downloaded and sent to me and then I sent them to Canvas discount. Their response rather than admitting that they drastically screwed up, was well we're sorry you're not happy with what you sent us but you going to have to cut the blanket into pieces and send us a picture of the pieces we know you're not just keeping it before we refund your money. I don't know what kind of sick crazy jackwad would ask somebody's mom to cut up an art project that their son made for them but that's not going to happen I proved you idiot screwed up you didn't apologize and you need to return my money and nobody should ever use these morons again.