Dean R.

This has to be worse shipper in the USA. They picked up a package I brought on Dec. 8th 2020. On Dec 12th it was in Easton PA early morning of the 13th they sent the pre-shipping info to the USPS. It is now Dec 22 and the USPS still does not have the package that should have been delivered in Dec 15th. I called OSM first got a message saying they were with a customer or on another call press 1 to leave a message. Well hard to leave a message when the voice mail box is full. I tired for two days never was able to leave a message as the voice mail was never cleared. I sent an email through their website, there was no auto message to say it was received and if it was it that was never answered, Finally on day 3 I got someone to answer and was told they package with the post office. It is not with the post office and when I push for more information the girl who had answered hung up. I kept trying got back to someone and asked for a manager I got someone named Jennifer she repeated they had left the package with the post office on the Dec 12th, I asked who was the head of the company she said she could not say. I asked several more time was finally said it was someone named James. Kept asking for a full name was told the president of the company is James Kelly and I asked to put through to his office, Well that got me his voice mail, where I left a message with me name and number! Like with the Email I have had no reply and the item that should have been delivered on the 15 in plenty of time for Christmas will not be delivered in time because of the inept services of OSM Worldwide. This company is a joke and should not even be in business. This company is not even accredited by the BBB where has only 1 star out of 5. On Trustpilot OSM 3% approval rating with 1% as poor and 95% bad!